A Path with Choice: What We Learned from Designing an Inclusive Audio Guide

Desi Gonzalez, Massachusetts Institute of Technology, USA

Published paper: A path with choice: What we learned from designing an inclusive audio guide

How can museums design inclusive experiences that respond to real user needs, are sustainable, and fit into the museum’s larger digital strategies and workflows? In the fall of 2016, The Andy Warhol Museum launched Out Loud, an inclusive audio guide that is available for all visitors but designed especially with visually impaired audiences in mind. At the heart of the process was a user-centered design and development approach that went beyond just looking at technology and instead touches upon every point of a visitor’s journey.

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